MONEY-BACK GUARANTEE

Terms and conditions

The Pureology promise is; long lasting hair colour. If you are not satisfied with the result obtained from using both Pureology shampoo and conditioner together within 4 weeks of purchase Pureology will refund you the actual price paid in accordance with these terms and conditions.

To obtain your refund send your name & address along with a brief explanation of why you are dissatisfied with the result and send to: Pureology MBG, P.O. Box 1080, Hemel Hempstead, HP1 1GW.

Claims must include an original valid receipt showing your purchase from a professional salon of Pureology shampoo and conditioner with the unused portion of all the products you wish to claim your money back for (un-used portion must equate to at least ½ content capacity of the bottles).

• The guarantee is applicable to UK, British Islands & Republic of Ireland residents only, excluding employees of L’Oréal (UK) Limited, participating hair salons owners and employees, and their immediate families, or anyone connected.
• Submissions for refunds which do not include the items listed will be rejected. Photocopied, illegible or defaced receipts will not be accepted.
• Refunds are only available for Pureology products purchased from a professional salon (list available on request).
  • Refund does not extend to the professional colour service.
• Pureology will refund the actual purchase price paid for a maximum of 3 products from the entire Pureology range, as evidenced by the receipt provided, by cheque.
• Pureology will be responsible for the postage cost of sending the refund to you, but you will be responsible for all other costs associated with the refund process.
• Pureology will use reasonable endeavours to provide refunds within 28 days of receipt of the items listed in above.
  • Only one refund is available per household.
  • This guarantee does not affect your statutory rights.